Mostly everyone thinks of marketing as the business of promoting and selling products or services.
Marketers commonly refer to a “pyramid” to describe the way they attract new prospects and convert them into customers.
What Do We Mean By Pyramid?
Traditionally, we’ve prioritized our limited resources and time on trying to find and convert new prospects (the top of the pyramid).Keeping those hard-earned customers (the bottom of the pyramid) has often been an afterthought.
That’s because, until recently, there was little we could do to keep existing customers that was drastically different from the tactics used to attract new ones.
Historically, the best you could do after turning a prospect into a customer was to provide a great customer experience and just hope they come back to buy more—and bring their friends with them.
But technology, namely social media and email, has changed the game.
But in case of social media marketing what we do is the reverse the reversing the pyramid .
Social Media Marketing is about recognizing that your existing customers are your best assets.And technology now enables us to influence consumer behavior both before and after the sale.
With low-cost and easy-to-use tools like social media and email, you no longer have to hope that customers come back and bring their friends with them.Now you can reach out to your existing customers to remind them to come back, and make word-of-mouth as easy as clicking the share, like, or tweet buttons.
Bottom line: successful businesses understand that marketing does not end with the sale, but rather it begins after the first sale (the bottom of the traditional sales pyramid).
Social Media is an Important Part of Your Marketing Mix, but Not the Only One:
Social media marketing is not a replacement for other marketing tactics and we highly recommend that you continue to do what has worked for you in the past.
Traditional marketing activities that still work for you, like advertising in a newspaper, sending direct mail and attending networking events, are still essential.
However, for most, social media marketing is now a critical component of an effective marketing strategy.
In fact, social media marketing works best when combined with other marketing activities especially email marketing.